Job Description

Centralized Lending Specialist: Bank of America Bank of America 2595 W Chandler Blvd, Chandler, AZ 85224 Start Date09/26/2026 Full-Time Bank of America's Centralized Lending Specialist (Mortgage Loan Officer) role is a full-time position at 2595 W Chandler Blvd, Chandler, AZ 85224. The role handles inbound and outbound client calls about home purchases, refinancing, and home equity lines of credit. The September 17, 2026 posting requires at least one year of sales and/or mortgage experience. The position combines client care with mortgage application work, financial-goal analysis, document collection, risk management, and follow-up communication. The weekly schedule is 40 hours on the first shift, with flexibility for weekends or extended hours. The role has no people-management responsibility and no travel requirement. Role: Centralized Lending Specialist (Mortgage Loan Officer) Schedule: First shift, 40 hours per week Experience: At least one year in sales and/or mortgage work Applicants should have a resume that explains sales or mortgage experience and describes client-care results. The application also requires candidates to settle their availability for first-shift work, weekend or extended-hour flexibility, and the location requirements before applying. Client Calls And Mortgage Applications The lending specialist handles inbound and outbound calls to understand each client's financing needs. Daily work includes analyzing financial goals, identifying a lending solution, submitting mortgage applications, and gathering supporting documents. Client communication continues through phone calls, email, and online messaging. The role also tracks post-sale issues, maintains partner relationships, and keeps applications moving through the next stage of the lending process. Home Purchases, Refinancing, And Home Equity The position covers financing for home purchases, refinancing, and home equity lines of credit. Product knowledge includes conventional, jumbo, and government loan products, along with FHA and HUD guidelines. Loan work requires a balance between client care, lending policy, risk controls, and regulatory compliance. The specialist identifies product and partner-referral opportunities while maintaining accurate information across the lending systems. Sales Experience And Client Care At least one year of sales and/or mortgage experience is required. The work depends on active listening, relationship building, professional phone communication, demonstrated sales production, and the ability to recommend products after assessing client needs. High school diploma, GED, or equivalent Experience with customer service and end-to-end loan origination Ability to learn technology systems and resolve client problems Ability to prioritize tasks and communicate clearly under pressure Ability to maintain partner rapport while balancing performance, risk, and client care Contact-center experience and financial-data analysis are desired. Familiarity with lending procedures, regulations, conventional loans, jumbo loans, government products, and FHA or HUD guidelines strengthens the application. SAFE Act Registration And Workplace Requirements The role may involve residential mortgage loans and requires SAFE Act registration and a background check. Applicants must be at least 18 years old and must be able to follow the lending processes and policies attached to the position. The Chandler office is at 2595 W Chandler Blvd. The role has no travel requirement, while attendance expectations follow the needs of the business and the position. Bank of America uses technology systems to manage client communication, applications, documents, and lending workflow. A specialist who can move between phone conversations, digital messages, financial information, and follow-up tasks handles the job's central operating demands. The posting identifies Chandler as the primary location and lists job ID JR-26032069. 2595 W Chandler Blvd, Chandler, AZ 85224 #J-18808-Ljbffr Mortgage Brokers

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